HOW DO I CONTACT LUXE LASHES?
For website and order inquiries, please send an email to: email@example.com
For marketing or PR inquiries, please send an email to: firstname.lastname@example.org
For career inquiries, please send an email to: email@example.com.
HOW DO I JOIN THE LUXE LASHES A-LIST?
Simply subscribe to our mailing list at the bottom of this page.
WHAT SHIPPING DO YOU OFFER?
We currently offer international shipping worldwide. Australia and New Zealand are shipped at a constant free rate of 1-3 business days. For worldwide shipping, please calculate the shipping price at the checkout.
UH OH, I FORGOT MY PASSWORD!
No worries, click forgot my password and we'll send your password back to you faster than you can say "glamorous"
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders typically process within 2 business days (Monday-Friday) and transit time is typically 5-7 days. Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping. During sales, shipping may take longer.
*During Summer Lovin' Sale and 3-day holiday weekends, shipping may take a bit longer than normal - but be patient, the reward is worth the wait!
HOW DO I TRACK MY ORDER?
We've actually made this super simple! You can create an account and log in to see the status of your order. You can even see past orders and easily re-order the same products that you've already grown to love and adore!
DO YOU TEST ON ANIMALS?
No way, Luxe Lashes loves animals! Our products are totally cruelty-free. Here is a complete list of our Vegan-friendly products (no animal bi-products):
- Luxe Lashes Growth Serum
- Luxe Lashes Eyelash Lift kit
(all vegan except the setting lotion contains 0.8% lanolin)
- Luxe Lashes Define Mascara
IS THIS WEBSITE SECURE?
Absolutely! We take your trust seriously and understand how important it is to our customers to shop in a safe environment. When shopping on Luxe Lashes, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced customer security technique available on the Web.
HOW DO I USE A COUPON CODE?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the check-out process. There will be a link to enter your code on the 'review order' page of the check-out process. Please note that only one promotion code can be entered for a given order from Luxe Lashes and supplies of all free gift offers are limited. No substitutes are allowed for free gift or free sample offers; quantities are limited. Cannot be used on orders already placed.
WHICH CREDIT CARDS ARE ACCEPTED ON THIS SITE?
We accept VISA, Mastercard and American Express credit cards. Gift cards are also an acceptable form of payment. At this time, we do not accept credit cards from International banks – sorry for the inconvenience!
WHAT IS THE STATUS OF MY ORDER?
You can review the status of your order by going to My Account at the top of the page and selecting Sign In where you can sign into your account to view your order status and history. You can also click the link on your order confirmation email.
HOW DO I KNOW IF MY ORDER WAS PLACED?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. Please Note: If you are paying with PayPal, it will be sent to the email address associated with your PayPal account, which may be different. You may also review your order by clicking Track Order under the My Account tab at the top of the page.
HOW DO CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please email us immediately after making your purchase at firstname.lastname@example.org. Once your order has been processed, we will be unable to modify the contents or cancel your order. We apologise for any inconvenience and will do our best to assist you.
HOW DO I OPT OUT OF EMAILS?
Why would you want to?! Our Luxe Lashes fans receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email.