Luxe Lashes Australia ('MBE' Suite 53/1101 Hay Street, West Perth, 6005, Australia) and their associates are providing their services to you subject to the following terms, which are also known as our terms and conditions (“Terms of Use”). By gaining access and choosing to peruse this website, you accept and agree to these Terms of Use. If you choose not to agree to these Terms of Use, you are advised to discontinue use of this website.

Luxe Cosmetics Pty Ltd trading as 'Luxe Lashes Australia' is an Australian registered company (ABN 47 616 350 415 ). If you need to contact a Luxe Lashes Australia representative please fill out the form on our ‘Contact us’ section of our website otherwise contact us on info@luxelashesaustralia.com.au. Luxe Lashes Australia reserves the right to change and alter these terms without giving prior notice and it is up to the user of the website to take responsibility to return to this page to review any changes that have been made. These changes take effect from the exact time of posting on this website. It is advised before the purchase of any product that you review this section. The last time these Terms and Conditions were altered was on the 26th of September 2017.

PRIVACY POLICY

Luxe Lashes Australia enforces a strict privacy policy which every employee ofLuxe Lashes Australia must comply with. Luxe Lashes Australia will not disclose information of its customers to any third party. In the event of a sale, merger or acquisition of Luxe Lashes Australia, Luxe Lashes Australia will transfer customer details to the new owners. The transfer of the information will be dealt with appropriately and in the most secure form possible.

MONEY BACK GUARANTEE

We have absolute confidence in providing the best at home eyelash growth serum, eyelash lift kit and eyelash mascara products in the World! That's why we’ve introduced our 100% Results or Money Back guarantee.

We proudly guarantee that your eyelashes will improve by a minimum of 2mm while using our growth serum or your money back.

In the unlikely event that you find this is not the case with your Luxe Lashes Australia experience please see below.

To qualify for our money back guarantee simply follow these instructions:

1. Take a clear photo of your natural eyelashes (makeup free) before using our products*
2. Use our products exactly as instructed
3. Take a clear photo after you’ve completed all applications and at each step.
4. Email info@luxelashesaustralia.com.au with your before and afters attached
5. Once approved, send back your product as directed.
6. A refund for the cost of the product will be processed once we have received it

You have 30 days from the date received, to process a Money Back guarantee application. 

Applications that do not meet this criteria will not be approved for refund. 

*Please ensure that you take your before and after photo in similar lighting conditions as we will not approve your refund if there are drastic differences in lighting. Before and after photos must also include valid date and time stamps. A ruler MUST be used against the lashes to measure the length in both the before and after images. If the correct steps are not followed you will not qualify for our Money Back guarantee.

PROMOTION / GIVEAWAY

Your participation in Luxe Lashes Australia’s Giveaway (“The Giveaway ” or “Promotion”) shall be deemed to be your complete acceptance of the Terms and Conditions herein. The following are the Terms and Conditions of The Giveaway, which is sponsored by the operator of the Internet site www.luxelashesaustralia.com.au ("Luxe Lashes Australia" ).

1. Only persons over the age of 18 are eligible for entry to The Giveaway. You may be asked, at any stage, to provide Luxe Lashes Australia or a third party with proof of age and /or identity.
2. The Giveaway shall take place on the date specified on the Giveaway page on www.luxelashesaustralia.com.au.
3. Each entrant shall be entitled to make one (1) entry into The Giveaway only. In the event that Luxe Lashes Australia deems an entrant to have made multiple applications to enter or to have acted in bad faith with respect to the Promotion, the entrant shall be excluded from The Giveaway and consequently ineligible to win the Promotional Prize, as defined below.
4. The Promotional Prize for winning The Giveaway shall be: 1st prize (1 winner)– 1 x Iphone X, Years supply of Luxe Lashes Kit, 1 x Luxe Lashes Australia Hoodie. 2nd prize (3 winners)- Years supply of Luxe Lashes Kit. 3rd prize (10 winners)- Luxe Lashes Kit. (the "Prize").
5. The Promotional Prize will be purchased using the winner’s details after the winner has provided Luxe Lashes Australia with a valid mailing address and proof of identity .
6. Luxe Lashes Australia shall notify the winner/s of the winning via E-mail within thirty (30) days of The Giveaway. The winner shall receive the Promotional Prize within sixty (60) days of Luxe Lashes Australia’s receipt of the details of the winner required in order to affect transfer of the Prize.
7. Notwithstanding Section 6 above, in the event that, for any reason whatsoever, the Promotional Prize winner fails to respond, within thirty (30) days, to the E-mail notification of his/her winning, such winning entrant shall be deemed to have forfeited his / her claim to the prize and Luxe Lashes Australia shall not have any obligation whatsoever to compensate the winning entrant in any way.
8. Luxe Lashes Australia’s decision is final with respect to all matters relating to awarding of the Promotional Prize and shall not be subject to review or appeal by any entrant or by any third party.
9. Your participation in The Giveaway is considered your agreement that Luxe Lashes Australia may contact you.
10. The Prize is neither transferrable nor exchangeable and cannot be exchanged for money or money's worth.
11. By entering the Giveaway each entrant unreservedly agrees to these terms and conditions which govern the Giveaway and the awarding of the Prize.
12. By entering the Giveaway each entrant agrees to release, discharge and hold harmless Luxe Lashes Australia, its legal representatives, affiliates, subsidiaries, agencies and their respective officers, directors, employees and agents from any damages whatsoever suffered or sustained in connection The Giveaway or the acceptance of the Prize.
13. The winning entrant shall be solely responsible for any taxes levied in relation to the delivery or receipt of the Promotional Prize.
14. Luxe Lashes Australia reserves the right to alter these Terms and Conditions at any time and in its sole discretion.
15. Luxe Lashes Australia reserves the right, at any time, to cancel, modify or suspend The Giveaway if, in its sole judgement, The Giveaway is not capable of being conducted as specified.
16. Luxe Lashes Australia reserves the right to disclose winner’s name and identity.

PRODUCT AVAILABILITY AND PRICES

Luxe Lashes Australia will attempt to make the product and quantities advertised on this site available at all times. However this cannot always be guaranteed and Luxe Lashes Australia will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as possible when this occurs and advised on what to do to solve this problem. Luxe Lashes Australia’s prices are subject to change without notice. Luxe Lashes Australia reserves the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty or an incorrect price being displayed. Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.

PROMOTIONS

All promotions are subject to availability and while stocks last.

TERMS OF PRODUCT USE

This site is solely an online store for cosmetic/beauty products. This website is not a substitute for professional medical advice, however we do advise to consult your health care practitioner/dentist/doctor/ or physician before the purchase of any products listed. Your physician or health care practitioner should address any concerns, medical questions and queries regarding the possible treatment of any medical condition. Luxe Lashes Australia does not, and is not, able to give or intend to give any answers to your medical related questions. This website does not replace any medical professional resource.

Luxe Lashes Australia does not represent themselves as a doctor/physician and nor is this implied. Eyelash sensitivity from this product will vary from patient to patient and will be different depending on the structure of ones eyelashes, eyes, skin, and the number of times it is being used or the duration of time on each eyelash and eyelid. The results of these products are not guaranteed by Luxe Lashes Australia. Eyelash growth, eyelash curling and eyelash mascara may not be uniform due to the difference in people’s eyelashes and Luxe Lashes Australia are not liable for any unexpected results. Eyelash growth, eyelash curl and eyelash mascara fades with time and a regular up keep is recommended in order to maintain lengthened, curled and defined eyelashes. Eyelash products will not curl eyelash extensions or false strip lashes. By placing an order through Luxe Lashes Australia you accept all risks associated with the product, you agree that Luxe Lashes Australia will not be held liable for any unexpected results, or complications that may arise as result of the product.

IF YOU NEED MEDICAL ATTENTION, CALL 000 (IN AUSTRALIA) OR YOUR DOCTOR IMMEDIATELY.

PEOPLE UNDER THE AGE OF 18, WHO ARE PREGNANT, HAVE HEALTH PROBLEMS, CATARACTS, SENSITIVE EYES OR EYES THAT ARE IN POOR CONDITION, WEAR CONTACTS, HAD RECENT EYE SURGERY, EYE INFECTIONS, HAVE SKIN LUMPS AROUND EYE, HAVE CONJUNCTIVITIS, HAVE AGE-RELATED MACULAR DEGENERATION, HAVE BLINDNESS IN THE EYE, HAVE CROSSED EYES, HAVE EYE PROBLEMS, OR ARE ALLERGIC TO INGREDIENTS INSIDE THE PRODUCTS SHOULD NOT USE THIS PRODUCT. It remains the user’s responsibility to ensure you are not allergic to ANY of the ingredients inside the gel or product before using.

SHIPPING AND HANDLING INFORMATION

Most orders submitted before 12:00pm from Monday to Friday (Australian Eastern Standard Time) will be sent the next business day. There are un-tracked and tracked postage options to choose. 

Untracked postage is an uninsured delivery service and won’t have tracking information.
Tracked postage means the package is tracked though to delivery.

Luxe Lashes Australia does not take responsibility for any un-tracked international parcels that go missing. Use of non-traceable shipping is at customer’s own risk and there is no way to retrieve or locate the package once it has been sent. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.

Orders may end up being returned for various reasons including: non-payment of Duty & VAT, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email help@luxelashesaustralia.com.au to arrange redelivery and will also have to pay for all postage costs.

Luxe Lashes Australia will help as much as possible to trace a missing parcel, however if untracked standard shipping is selected, it is the customer’s responsibility to follow up with the carrier.

Please direct any shipping related inquiries to help@luxelashesaustralia.com.au.

SHIPPING TIME-FRAMES

Australia:
Australia Post Standard Shipping - 5-8 Business Days
Australia Post Express Shipping - 1-2 Business Days

International:
Untracked Standard Shipping - 15-30 Business Days
DHL Express Shipping - 2-4 Business Days*

*All shipping times exclude clearance/customs delays.

TAXES, DUTIES AND/OR VAT

There may be Taxes, Duties and/or VAT applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by Luxe Lashes Australia. If you are unsure of the charges and whether you will be affected, please contact your local customs office.

SUBSCRIPTIONS

You can simply cancel your account by navigating to the 'manage subscription' area in your account. We believe that everyone should have a positive Luxe Lashes Australia experience, so if this is not the case, please email us at info@luxelashesaustralia.com.au and we would love to help where we can.

RETURNS POLICY

Results will vary greatly from person to person, depending on the type of eyelashes or conditions of eyelashes/skin the user has. It may take a number of months to completely see a big difference in your eyelash growth. We here at Luxe Lashes Australia are not able to refund purchases unless the product is defective.

Luxe Lashes Australia will offer a refund, but only within 8 days and only for defective items. This refund is only available if all items provided are returned in their original state, and include all packing material, original manuals and instructions, and any accessories that came with them. Partially returned items will NOT be accepted. Once the growth serum, eyelash lifting kit and define mascara has been used, it will not be liable for a refund. It is the customer’s responsibility to pay for shipping costs upon return. Refund will be limited to the cost of the item being returned via regular post not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.

If an item has a defect and needs to be returned, you must first email info@luxelashesaustralia.com and describe your problem.